Refund policy

Returns & Refunds Policy

Last updated: April 30, 2025

We gladly accept returns and exchanges within 30 days of purchase. Items must be in their original packaging and unused to qualify. Please note, customers are responsible for return shipping costs. To initiate a return, please email us at info@rmstitanicinc.com.


Returns & Exchanges

  • You have 30 days from the date of delivery to return an item. We only send replacement items if they are defective or damaged.

  • Returned items must be unused, in their original packaging, and in the same condition as received.

  • Defects are rare, but if you believe you received a defective product, do not use the product. Email clear photos of the issue to info@rmstitanicinc.com. We may request that you return the defective item in order to receive a replacement, in which we will cover all return shipping and handling costs.

  • Non-returnable items include:

    • Gift cards

    • Personalized or custom-made items

    • Perishable goods

To begin a return, email us at info@rmstitanicinc.com.


Shipping Returns

To return your product, mail it to:
The Titanic Store
3045 Kingston Ct, Suite I
Peachtree Corners, GA 30071
United States

  • Please note, all customers are responsible for shipping costs to return any item(s).

  • Shipping costs are non-refundable.

  • If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Refunds

Once your return is received and inspected, we will notify you by email about the status of your refund.

  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • If you haven't received your refund yet:

    • First, check your bank account again.

    • Then contact your credit card company—it may take some time before your refund is officially posted.

    • Next, contact your bank. Processing time can vary.

    • If you've done all of this and still haven’t received your refund, contact us at info@rmstitanicinc.com.


Questions?

Email us anytime at info@rmstitanicinc.com. We're happy to help.